Western Union Malaysia

There are 2 simple ways to send money though Western Union1 in Malaysia. Firstly, you can go to the nearest Western Union Authorized Service Provider location to send money through Western Union. With more than 320,0002 Authorized Service Provider locations across the world, we are probably right around the corner in your neighborhood post office or bank. Secondly, and if you are too busy to go to our Authorized Service Provider locations, you can send money online from your CIMB Bank account anytime, anywhere, 24 hours 7 days a week.

How to send money via:

• Cash to Cash Money Transfer
• Online Account to Cash Money Transfer

CASH TO CASH MONEY TRANSFER

1. GO TO YOUR NEAREST WESTERN UNION AUTHORIZED SERVICE PROVIDER LOCATION

   Go to your nearest Western Union Authorized Service Provider location and bring your current original valid government-issued photo identification, such as Malaysia identification card or passport. Western Union Authorized Service Provider Locator

2. COMPLETE AND PRESENT THE 'TO SEND MONEY' FORM, YOUR PAYMENTS AND VALID IDENTIFICATION

   Complete the appropriate Western Union 'To Send Money' form, and give the completed form to the Authorized Service Provider, together with your current original valid government-issued photo identification, the amount of money that you (the Sender) want to send, and the necessary transfer fees3. If you have a Western Union® Gold Card, you can send money through Western Union by presenting the card along with your current original valid government-issued photo identification to the Authorized Service Provider, and it will help speed up the processing of your transaction.

3. 

   SIGN AND RECEIVE YOUR RECEIPT

   You will be required to sign a receipt after you have verified that all the details printed on the receipt are correct. One of the details printed on the receipt is your Money Transfer Control Number (MTCN), which can use to track the status of your money transfer online. Check the status of your money transfer online or call our Malaysia Customer Care Line at 1-800-813-399 (toll-free; valid for calls within Malaysia only).

4. 

   INFORM YOUR RECEIVER

   Inform your receiver of the following information: The sender's full name (as written on the 'To Send Money' form). The country from where the money was sent. The amount that was sent and the currency. The Money Transfer Control Number (MTCN). Receiver must bring valid identification.

ONLINE ACCOUNT TO CASH MONEY TRANSFER

This online service is currently available through our collaboration with CIMB Bank via CIMB Clicks eRemittance⁴ at www.cimbclicks.com.my

1. 

   LOG ON TO CIMB CLICKS

   Before remitting money online, you must first be a CIMB Clicks user. Log on to CIMB Clicks and key in your User ID and Password. Select 'Western Union' on the left navigation bar and click on 'Transfer'. Key in beneficiary details (for first-time transaction only) and amount sent. Request and key in Transaction Authorization Code (TAC) and submit.

2. VERIFY AND CONFIRM YOUR MONEY TRANSFER DETAILS

   You are required to verify and confirm that all the details pertaining to your money transfer are correct on the acknowledgement screen. One of the details printed on the acknowledgement is your Money Transfer Control Number (MTCN). You can track the status of your money transfer online with your MTCN. Check the status of your money transfer online or call our Malaysia Customer Care Line at 1-800-813-399 (toll-free; valid for calls within Malaysia only). Once the online money transfer transaction is successful, the amount sent together with the applicable transfer fees3 will be deducted from your CIMB Bank account accordingly.

3. 

   INFORM YOUR RECEIVER

   Inform your receiver of the following information: The sender's full name (as provided in the CIMB Clicks' Western Union Money Transfer details). The country from where the money was sent. The amount that was sent and the currency. The Money Transfer Control Number (MTCN). Receiver must bring valid identification.

RESTRICTIONS AND SPECIAL NOTES ON SENDING MONEY FROM MALAYSIA

• Maximum send amount for:
  • Pos Malaysia is RM5,000 or US dollars equivalent per person, per transaction, per day
  • CIMB Bank is USD2,500 or local equivalent per person, per transaction, per day.
  • RHB Bank is RM20,000 or US Dollars equivalent per person, per transaction, per day.
  • Bank Rakyat is RM10,000 or US Dollars equivalent per person, per transaction, per day.
  • Bank Simpanan Nasional is RM10,000 or US Dollars equivalent per person, per transaction, per day.
• For each transaction of more than RM50,001 or US dollars equivalent, the sender must present a reason for the transaction.
• For Money Transfers over the USD equivalent of RM10,000, senders must present a reason for the transaction.
• General Information for all transactions:
  • Malaysian citizens must provide an identification card.
  • Foreigners must provide passport.
  • Malaysian Uniformed Personnel must provide the service authority card.

For latest information on Restrictions and Special Notes on Sending Money from Malaysia, click here